Telkomsat received an award as the Best Internet Service in Rural Areas through mangoesky

  • March 22, 2019
JAKARTA - mangoesky, a product of PT Telkom Satelit Indonesia (Telkomsat), received an award as the Best Internet Service in Rural areas at the "The Most Inspiring and Innovative Figure Awards" organized by Seven Media Asia. The event was themed Appreciation for Government Institutions, BUMN, BUMD, Figures, Companies, Education and Professionals.
Telkomsat's VP Segment 2, Hari Usmayadi said the acceptance of the award was based on several assessments related to mangoesky's service to people in rural areas of Indonesia. The assessment includes the number of customers, customer loyalty, and customer churn rates.
"We are grateful for this achievement and we will continue to prioritize customer satisfaction by providing stable satellite internet quality in rural areas as well as after sales services that are a mainstay of services carried out by the readiness of skilled nationally skilled technical personnel," Hari said in a written statement Wednesday (3/21/2019).
He added that with the number of mangoesky customers reaching thousands and spread throughout Indonesia, this number is relatively large for broadband internet access through satellite media.
The vast of regional service has an effect on large customer coverage and spread across Indonesia, especially customers who are in rural areas.
According to Hari, loyal customers were also the reason mangoesky received the award. mangoesky prioritizes customer satisfaction by providing the best service including bonus STB TV every time you do a new installation, easy top up, and good after sales service if there is a problem with the product, even before the customer complains of a complaint.
"Customer loyalty is also related to the percentage of customer switching (chun rate). It is evident that mangoesky has a low percentage value for customers who unsubscribe," he said.
As known, mangoesky does not only provide solutions to rural communities, but can support the government to reduce the digital devide index or digital divide in Indonesia with various efforts, especially for 3T regions (Outermost, Frontier, and Disadvantaged).
Especially in the information technology era, the availability of internet in rural areas, including the development of smart cities, can certainly improve people's lives in particular and the development of regional economies in general.

Source : Tribunnews (